Research on Method of Acquirement and Analysis for Customer′s Requirements

ZHANG Chao; LIU Fu-yun; JIA Huan-xiang

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Research on Method of Acquirement and Analysis for Customer′s Requirements

更新时间：2026-09-04

- Research on Method of Acquirement and Analysis for Customer′s Requirements
- Vol. 27, Issue 11, Pages: 64-67(2010)
- 作者机构：
  
  1. 桂林电子科技大学机构机电工程学院,广西,桂林,541004
  2. 桂林电子科技大学计算机与控制学院,广西,桂林,541004
- 作者简介：
- 基金信息：
- DOI：
  CLC：
- Published：2010
- 稿件说明：
移动端阅览
张超, 刘夫云, 贾焕香. 客户需求获取与分析方法研究[J]. 微电子学与计算机, 2010, 27(11): 64-67.

ZHANG Chao, LIU Fu-yun, JIA Huan-xiang. Research on Method of Acquirement and Analysis for Customer′s Requirements[J]. 2010, 27(11): 64-67.
张超, 刘夫云, 贾焕香. 客户需求获取与分析方法研究[J]. 微电子学与计算机, 2010, 27(11): 64-67. DOI：

ZHANG Chao, LIU Fu-yun, JIA Huan-xiang. Research on Method of Acquirement and Analysis for Customer′s Requirements[J]. 2010, 27(11): 64-67. DOI：

摘要

从客户需求信息入手

提出了一个基于语义Web的客户需求获取与分析框架

在此基础上采用OWL本体语言对产品的信息模型和客户需求信息进行了描述.然后讨论了基于语义Web的客户需求的推理过程

并通过推理机对客户需求信息进行自动推理

从而获取具体、真实的客户需求.最后结合某企业的电饭煲实例对该方法的有效性进行了验证.

Abstract

This paper begins with customers requirements information

framework of acquirement and analysis for customers requirements based on semantic web is presented. On the basis of above

product information model and customers requirements information is described by using OWL ontology language. Then

reasoning process of customers requirements is also discussed. And customers requirements information is automatic reasoned by inference engine so that specific and real customers requirements are acquired. Last

the electric rice cooker of an enterprise is taken as example to verify the validity of the method.

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