山东省邮电规划设计院有限公司,济南,250001
Published:2003
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[1]张庆顺.呼叫中心及其在我省通信领域中的应用[J].电信工程技术与标准化,2003(01):77-82.
张庆顺. Call Center and Its Application in Shandong[J]. 2003, (1): 77-82.
[1]张庆顺.呼叫中心及其在我省通信领域中的应用[J].电信工程技术与标准化,2003(01):77-82. DOI:
张庆顺. Call Center and Its Application in Shandong[J]. 2003, (1): 77-82. DOI:
本文描述了目前呼叫中心的主要组成部分、网络结构和关键技术
并对呼叫中心的发展方向进行了分析和探讨。最后
简要介绍了我省通信领域中呼叫中心的建设和应用情况。
This paper describes the main constituent parts of a call center system
introduces its network configuration and the key technique used in a common call center
then discusses its development trend
at last
describes the general situation of the construction and application about call centers in Shandong communication fields.
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