Application and Development of Call Center in Telecommunication

郑佳露; 王雪华

Chinese

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Application and Development of Call Center in Telecommunication

更新时间：2026-04-20

- Application and Development of Call Center in Telecommunication
- Issue 11, Pages: 53-57(2003)
- 作者机构：
  
  大连理工大学信息与决策技术研究所
- 作者简介：
- 基金信息：
- DOI：
  CLC： TN99
- Published：2003
- 稿件说明：
移动端阅览
[1]郑佳露,王雪华.呼叫中心在电信行业的应用开发研究[J].电信工程技术与标准化,2003(11):53-57.

郑佳露, 王雪华. Application and Development of Call Center in Telecommunication[J]. 2003, (11): 53-57.
[1]郑佳露,王雪华.呼叫中心在电信行业的应用开发研究[J].电信工程技术与标准化,2003(11):53-57. DOI：

郑佳露, 王雪华. Application and Development of Call Center in Telecommunication[J]. 2003, (11): 53-57. DOI：

摘要

本文介绍了辽宁联通客户服务中心设计的总体架构

剖析了呼叫中心现阶段存在的问题

提出了解决思路

探讨了呼叫中心技术的今后发展趋势。

Abstract

This paper introduces the design framework of customer service center

analyze the problems of current exchange system

and provide a worthy suggestion to solve the problems. Finally the paper indicates the new trends of call center in future.

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