At present

multifarious new services of communication company emerge in endlessly. New services can increase income in short order

but it brings many serious problems. For example

unstable network quality and dissatisfaction of client complain. How to improve the service department deal with client complain and client refer efficiently

how to shorten the time of dealing with client complain. It is the key of improving the proportion of client satisfaction. The text analyses some practicality experience of" health 123 action" of China mobile Chongqing company

in 2006. It researches and discusses the basic prin- ciples of advancing the systems of supporting the client complain.