Customer Perception-Oriented Optimize and Analysis of Charging Procedure

陆松

Chinese

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Customer Perception-Oriented Optimize and Analysis of Charging Procedure

更新时间：2026-04-20

- Customer Perception-Oriented Optimize and Analysis of Charging Procedure
- Issue 9, Pages: 22-25(2008)
- 作者机构：
  
  中国移动通信集团广西有限公司运营支撑中心
- 作者简介：
- 基金信息：
- DOI：
  CLC： F626
- Published：2008
- 稿件说明：
移动端阅览
[1]陆松.客户感知导向的充值卡流程优化分析[J].电信工程技术与标准化,2008(09):22-25.

陆松. Customer Perception-Oriented Optimize and Analysis of Charging Procedure[J]. 2008, (9): 22-25.
[1]陆松.客户感知导向的充值卡流程优化分析[J].电信工程技术与标准化,2008(09):22-25. DOI：

陆松. Customer Perception-Oriented Optimize and Analysis of Charging Procedure[J]. 2008, (9): 22-25. DOI：

摘要

本文通过博弈论中的冯.诺依曼理论

对客户在异常情况下的行为选择进行了分析

为进一步研究如何引导客户进行理性选择作出了理论分析。根据分析结果实施优化后

效果达到预期要求。

Abstract

This article analyzes users’ behavior through game theory and von Neumann-Morgenstern theory

describes theoretical research on how to guide user and make them choose a more rational behavior.Optimize effects based on previous research was the same to expected result.

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references

微观经济学[M]. 上海人民出版社 , 周惠中著, 1997

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