Using Moster model to carry out a telecom operator’s customer satisfaction data analysis

to explore and operations support systems which the quality of service-related elements

with mining the impact of overall satisfaction of the main factors. For indicators to improve the strategic planning issues and put forward an improved Kano model of customer satisfaction improved indicators were proposed. Finally

from a system point of view

given a number of telecom operations support systems to enhance customer satisfaction measures

including control of the business-level and data-level services

and the establishment of a simple combination of indicators of customer satisfaction index system support system.