Operation Quality Evaluation Method of Phone Assistance Service

宫健; 王纯

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Operation Quality Evaluation Method of Phone Assistance Service

更新时间：2026-04-20

- Operation Quality Evaluation Method of Phone Assistance Service
- Vol. 22, Issue 6, Pages: 77-80(2009)
- 作者机构：
  
  1. 北京邮电大学网络与交换技术国家重点实验室
  2. 东信北邮信息技术有限公司
- 作者简介：
- 基金信息：
- DOI：
  CLC： F626
- Published：2009
- 稿件说明：
移动端阅览
[1]宫健,王纯.来电助手业务运营质量评价方法[J].电信工程技术与标准化,2009,22(06):77-80.

宫健, 王纯. Operation Quality Evaluation Method of Phone Assistance Service[J]. 2009, 22(6): 77-80.
[1]宫健,王纯.来电助手业务运营质量评价方法[J].电信工程技术与标准化,2009,22(06):77-80. DOI：

宫健, 王纯. Operation Quality Evaluation Method of Phone Assistance Service[J]. 2009, 22(6): 77-80. DOI：

摘要

来电助手业务作为一种新兴的电信增值业务

最近得到了越来越多的关注和发展。其运营质量的好坏

直接影响着运营商的利益和业务未来的发展。本文提出一种来电助手业务运营质量评价方法

帮助运营商完善现有的来电助手业务系统

使其更好的支持来电助手业务的开展。

Abstract

As a new value-added telecom service

phone assistance service recently has gained more attention and development.The quality of its operations directly influences the interests of operators and the future development of this service.This paper presents an operation quality evaluation method of phone assistance service

helping operators improve the existing service system and supporting the development of phone assistance service.

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