The Design and Implementation of IVR System Based on Component

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- The Design and Implementation of IVR System Based on Component
- Vol. 13, Issue 1, Pages: 4-6(2008)
- 作者机构：
  
  [1]哈尔滨理工大学测控技术与通信工程学院,黑龙江,哈尔滨,150040
- 作者简介：
- 基金信息：
- DOI：
  CLC：
- Published：2008
- 稿件说明：
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FANG Guo-Zhi, HE Li, ZHA Yun-zhi. The Design and Implementation of IVR System Based on Component[J]. 2008, 13(1): 4-6.
DOI：

FANG Guo-Zhi, HE Li, ZHA Yun-zhi. The Design and Implementation of IVR System Based on Component[J]. 2008, 13(1): 4-6. DOI：

摘　　要：为解决呼叫中心IVR系统普遍存在的因灵活度不强，而造成重复开发、增加成本的问题，提出了基于组件技术的呼叫中心IVR系统的结构；并以C＋＋为语言开发工具，对呼叫中心IVR系统组件集进行了分析及设计。

Because of the lack of flexibility in traditional IVR System of Call Center

the problems such as re- peating exploitation and increase of cost have appeared. For resolving of the problem

the paper shows a framework of the IVR System of Call Center based on component technique by using C ＋＋ language as exploiting tool

and gives the analysis and design of the components.

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