Call Center and Applications

冯征

doi:10.13992/j.cnki.tetas.2001.03.018

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Call Center and Applications

更新时间：2026-04-20

- Call Center and Applications
- Issue 3, Pages: 55-61(2001)
- 作者机构：
  
  信息产业部北京邮电设计院,北京,100055
- 作者简介：
- 基金信息：
- DOI：10.13992/j.cnki.tetas.2001.03.018
  CLC： TN92
- Published：2001
- 稿件说明：
移动端阅览
[1]冯征.呼叫中心及其应用[J].电信工程技术与标准化,2001(03):55-61.

冯征. Call Center and Applications[J]. 2001, (3): 55-61.
[1]冯征.呼叫中心及其应用[J].电信工程技术与标准化,2001(03):55-61. DOI： 10.13992/j.cnki.tetas.2001.03.018.

冯征. Call Center and Applications[J]. 2001, (3): 55-61. DOI： 10.13992/j.cnki.tetas.2001.03.018.

摘要

本文描述了呼叫中心的解决方案，同时以几个典型实例说明了呼叫中心的实际应用。最后，对呼叫中心的建设提出了一些参考意见。

Abstract

This article provides the solution of the call center

and explains the application of call center by some typical examples.At last

it provides some proposal that how to construct call center.

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Related Institution

中国移动通信集团山东有限公司

中国联通山东分公司

中国电信信元公司

北京邮电设计院

中国电信信元公司!北京100035北京邮电设计院

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