Analysis about Early-warning Indicator of Customer-service System

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- Analysis about Early-warning Indicator of Customer-service System
- Vol. 23, Issue 3, Pages: 65-68(2010)
- 作者机构：
  
  华信邮电咨询设计研究院有限公司
- 作者简介：
- 基金信息：
- DOI：10.13992/j.cnki.tetas.2010.03.004
  CLC： TN99
- Published：2010
- 稿件说明：
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[1]张海英.客服系统预警指标分析[J].电信工程技术与标准化,2010,23(03):65-68.

张海英. Analysis about Early-warning Indicator of Customer-service System[J]. 2010, 23(3): 65-68.
[1]张海英.客服系统预警指标分析[J].电信工程技术与标准化,2010,23(03):65-68. DOI： 10.13992/j.cnki.tetas.2010.03.004.

张海英. Analysis about Early-warning Indicator of Customer-service System[J]. 2010, 23(3): 65-68. DOI： 10.13992/j.cnki.tetas.2010.03.004.

本文对客服系统结构和预警指标进行了分析

并对客服系统预警进行了建议。

This essay is focus on the analysis of the architecture and early-warning indicator of customer-service system

and on the basis of that put forward some suggestions of the early-warning processing procedure of customer- service system.

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