中国联通呼和浩特分公司
Published:2018
移动端阅览
[1]康宏建.联通移动网络投诉预处理系统设计构想[J].电信工程技术与标准化,2018,31(05):66-69.
康宏建. Design conception of Unicom mobile network complaint preprocessing system[J]. 2018, 31(5): 66-69.
[1]康宏建.联通移动网络投诉预处理系统设计构想[J].电信工程技术与标准化,2018,31(05):66-69. DOI: 10.13992/j.cnki.tetas.2018.05.017.
康宏建. Design conception of Unicom mobile network complaint preprocessing system[J]. 2018, 31(5): 66-69. DOI: 10.13992/j.cnki.tetas.2018.05.017.
本文通过分析目前的联通移动网络投诉处理流程及现状着手
从移动网络投诉预处理系统的建设目标、建设与构想、评估与考核、效果分析假设几个方面设计了一整套集优化、集成、完整、便捷的预处理系统
该系统实施后将实现企业服务与用户感知双提升的深远意义与价值。
This paper through the analysis of the current mobile network complaint handling process and the status quo
from the mobile network complaints pretreatment system construction goal
construction and design
evaluation and assessment
effect analysis assumes that several aspects of design a set of optimization
integration
integrity
convenient pretreatment system
the implementation of the system will realize the profound the meaning and value of business service and user perception of double promotion.
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