The study on the strategies of improving the satisfaction of broadband users based on the 5GAP model

叶娴

doi:10.13992/j.cnki.tetas.2021.01.008

Chinese

您当前的位置：

首页 >

文章列表页 >

The study on the strategies of improving the satisfaction of broadband users based on the 5GAP model

更新时间：2026-04-20

- The study on the strategies of improving the satisfaction of broadband users based on the 5GAP model
- Vol. 34, Issue 1, Pages: 37-41(2021)
- 作者机构：
  
  中国移动通信集团福建有限公司
- 作者简介：
- 基金信息：
- DOI：10.13992/j.cnki.tetas.2021.01.008
  CLC： TN915.6;F626
- Published：2021
- 稿件说明：
移动端阅览
叶娴. The study on the strategies of improving the satisfaction of broadband users based on the 5GAP model[J]. 2021, 34(1): 37-41.
DOI：

叶娴. The study on the strategies of improving the satisfaction of broadband users based on the 5GAP model[J]. 2021, 34(1): 37-41. DOI： 10.13992/j.cnki.tetas.2021.01.008.

摘要

宽带用户满意度提升是当前各运营商抢夺市场份额的关键。本文从服务质量差距模型出发

建立运营商宽带网络满意度5GAP差距模型

并对产生差距的根因进行剖析

从网络品质、服务流程、用户关怀3个维度提出具体解决策略

实现弥补差距和提升满意度的目标。

Abstract

The promotion of broadband user satisfaction now is the key for operators to seize market share.Based on the service quality GAP model

this article establishes the 5 GAP model of broadband network satisfaction for operators

and analyzes the root cause of the GAP. From the three dimensions of network quality

service process and user care

the article puts forward concrete solutions to fill the GAP and improve the satisfaction.

关键词

Keywords

references

Views

188

下载量

CSCD

Alert me when the article has been cited

提交

Tools

Publicity Resources

Exploration and thinking of local network gigabit quality bearing

End to end for network devices fault diagnosis type based on probe

New thought based on mobile embracing the customers and construction and development of the transmission network

Research on broadband networking solutions in college

Internet Value-added Service Products——to Achieve the Internet Theater Program

Related Author

闫岩

靳国超

孙鹏

夏昭

王洪剑

苏剑钊

郑旌

李维贤

Related Institution

中国移动通信集团吉林有限公司

北京中网华通设计咨询有限公司

黄河科技学院

河南省邮电规划设计院

中国电信股份有限公司昆明分公司

AI问答

Postal code：100079
Tel：（010）53879206 Email：tmw@bjxintong.com.cn
Technical support is provided by Beijing Founder electronics co., LTD 京ICP备09082226号-64 京公网安备11010602201714号
It is recommended to read the content of this site in Chrome&IE9+. Please switch to extreme mode in browser 360.
Cookies We use cookies to help provide and enhance our service and tailor content. By continuing, you agree to the use of cookies.

⁰