In order to improve the perceived status of passengers and enhance the appeal of conventional public traffic

9 different types of stops and 1024 passengers’ behavior and perception at these stops were surveyed and analyzed. The Pearson correlation analysis was used to explore the relationship between passenger waiting behavior and waiting environment

waiting behavior and perception time deviation

waiting environment and perception time deviation. The influence factors model of perceived time deviation was also established. The results show that the facilities of benches

ceiling

real-time information

and Wi-Fi were significantly related to passenger waiting behaviors including surfing

stroll

as well as no behavior. Any facility can increase the number of surfing users. If Wi-Fi was available

the number of passengers selecting stroll and no behavior would drop. Stroll passengers decreased if there were benches on the platform. These stop facilities can reduce passengers’ perception deviation of waiting time. Passengers’ behaviors such as calling

surfing

and reading newspapers and magazines can also reduce their perceived deviation

while smoking

strolling

and no behavior can lead to the increase of perception deviation.