赵力帅, 董昭. Networking solutions discussion of operator’s customer service special agents base[J]. 2012, 25(9): 27-31. DOI: 10.13992/j.cnki.tetas.2012.09.008.
运营商客户服务专席基地组网方案探讨
摘要
本文介绍了运营商客服呼叫中心/专席基地现状和下一代呼叫中心技术
提出了3种客服专席基地组网方案
并对3种方案的优缺点进行了分析比较。
Abstract
This article describes the present situation of operators customer service call center / special agents base and next-generation call center technology
proposes three kinds of customer service special agents base networking solutions
and then the advantages and disadvantages of the three options were analyzed and compared.