The paper describes the current terminal communication problems and fault solutions

then a collection terminal underlying signaling data

combined with the core network layer signaling data

joint positioning terminal communication problem.The packet capture analysis techniques on the terminal is proposed

which can achieve the terminal wireless signaling and IP signaling linkage analysis.Through calling the terminal driver layer function

designing and implementing the terminal communication problem of automatic diagnosis application module

innovating terminal remote control and restoration techniques

which maximum shorts of the user terminal communication problems locating and fixing time

and effectively avoids the user terminal is transformed into the problem of network problems arising from malicious complaints.Ultimately the user’s network-aware is enhanced.