As competition grows intensively

telecom operators begins to shift from the original era of grabbing user resources to the competing for content and services

and ensuring normal and stable operation of the electronic channels is a top priority. However

the existing monitoring tools of support system have no good way to discover and resolve timely the cases that the user complaints that the system response is slow or unavailable. A monitoring system of the online website is designed and implemented in this paper based on RUM product of HP company and J2 EE technology. The practice shows that this system can perceive the situation when a user access to electronic channels in a real-time manner and achieve online website monitoring in the user’s perspective.