With the promotion of the TD-LTE 4 G mobile communication technology

4 G mobile communication base stations cover more and more places

including the vast rural areas

densely populated city

and provide data transmission and voice communication for hundreds of millions of users. However

due to the different regional coverage of the network is facing power

lightning

snow and rain

and natural disasters

will inevitably induce mobile communication interruption

cannot provide good service for the user

will lead to customer complaints. At present

a lot of customers have a large amount of complaints

and the traditional manual analysis model has been unable to meet the demand

resulting in low customer complaints processing rate. In order to solve this problem

proposed by K means algorithm to classify automatically mobile customer complaints and feedback data

customer service staff

so you can quickly handle customer complaint affairs classifi cation

provide answers to customers

improve customer service quality.