With the gradual development of cloud computing

internet of things and 5 G services

operators are increasingly competitive

facing severe challenges in service content

service methods

service quality

operation management and service awareness.In order to improve customer satisfaction and reduce the number of complaints

this article starts with operator customer complaint work orders and recording data

uses artificial intelligence

machine learning and other means to carry out classification analysis of complaint service requests

and further analyzes complaints through artificial neural network algorithms.Mining and optimization of single text

intelligent classification of work orders

comprehensive construction of "precise management"

and promotion of "intelligent operation" of the service system.