In the face of the situation that generalized complaints can not be effectively associated with network indicators

this paper develops a method to reduce the number of complaints of generalized hot complaint base stations.By identifying the residence and work place of users

formulating the judgment standard of hot complaint base stations

developing intelligent scheme output tools and designing "red orange yellow blue" mechanism

the efficiency and efficiency of complaint handling are greatly improved.The accuracy of handling complaints

reduce the cost of handling complaints

and achieved good economic benefits.